Terms, Delivery, Privacy, Cookies & Cream
(lock in buddy, you're in for a long read)

nice one, you read it all. Or did you?

Terms

Naff Food is a trading name of Kitchen Garden Foods Ltd. Kitchen Garden Foods LTD aims to make and deliver goods of the highest quality. We make a large range of products and we try to keep a stock of each product at all times. From time to time however we may be out of stock of certain products and therefore be unable to fulfil your order. When this happens, we will advise you immediately and you will be given the opportunity to order an alternative, have the products sent as soon as they become available or to cancel the order.

All prices quoted are in British pounds sterling (£). All products are zero rated for the purposes of VAT.

Orders are accepted at the sole discretion of Kitchen Garden Foods Ltd and are subject to your credit or account card being authorised for the transaction. All transactions are conducted through PayPal’s secure server, or Wix Payments.

Kitchen Garden Foods Ltd endeavours to ensure that the information on this website is correct and up to date. However, we cannot be held responsible for any loss or damage arising from the use of this information, nor can we be held responsible should it become inadvertently out of date.

Kitchen Garden Foods Ltd reserves the right to remove products from its range at any time without prior notice and without liability. Prices may change from time to time and all products are subject to availability.

Delivery

Glass is heavy! And breakable, so we make sure everything is packed with great care and oodles of padding!
Our basic mail order delivery charge is £3.50 including VAT. Orders of £35 or more are delivered free of charge.
Due to high carriage charges. the prices contained on this website only apply to delivery within the UK mainland. For orders outside this area, please contact us for a quotation.

All orders are normally dispatched within three to five working days but please allow up to seven working days during busy periods; if there is likely to be a delay beyond seven working days, we will inform you as soon as possible. We aim to send orders Monday to Thursday and most orders are sent via Royal Mail or FedEx. We cannot arrange for orders to be delivered at weekends or on Bank Holidays.

Returns Policy

Kitchen Garden Foods Ltd will always replace faulty or damaged products free of charge. Breakages must be notified within 24 hours of delivery. If our products are not to your satisfaction for reasons other than damage or breakage, please contact us first to discuss the problem and see if it can be resolved.
We cannot accept returned goods which are not faulty, except by prior arrangement. In which case we may deduct the original cost of postage and packing from any refund, plus a 25% handling fee. The goods must be returned in perfect condition, in the original packaging and suitable for re-sale.
Your statutory rights are not affected.

Credit Card Security

Your credit/debit card details are entered on a PayPal / Wix secure payment web server. Details of the secure payment system and credit cards accepted are as detailed on the PayPal web site www.paypal.co.uk/.

Privacy Policy

Kitchen Garden Foods Limited is committed to protecting your privacy. View our privacy policy here.

Contacting Us

For general information you can contact us by emailing us at eat@naff-foods.com or by phone on 01453 759612 or by fax on 01453 755899
Our postal address is: NAFF HQ, Units 15 & 16 Salmon Springs Trading Estate, Stroud, Glos. GL6 6NU
Our working hours are 9:00am – 5:00pm, Monday – Friday.

Complaints Procedure

We endeavour to respond to all complaints within three working days. Please contact us using the contact details given above. If for any reason we cannot resolve your complaint immediately we will advise you on how long we expect it will take and keep you fully informed throughout the process.